This article explains how credits are consumed, the rules to keep in mind, and where to check details per action.
Here’s your support article draft, ready to copy-paste into Intercom:
📐 Credit Calculation Basics
1 credit = 1 result returned by an action.
Think in terms of data volume, not just inputs or number of API calls.
✅ Examples
Sales Navigator Search People:
If one search returns 10 profiles → you’re billed 10 credits.
LinkedIn Extract People:
Each profile URL = 1 enriched result = 1 credit.
You can always refer to the Actions Library to check what output is returned per action.
🧮 Exceptions & Multipliers
Some actions or modes include special billing logic to reflect more complex processing.
➕ identity_mode=managed
When using the parameter identity_mode=managed, we apply a 1.5x multiplier to account for added automation overhead.
Example: 1 enrichment = 1.5 credits (instead of 1)
⚖️ Ratio-Based Actions
Certain actions apply a ratio, especially those with a page_size setting. This means you’re billed based on the number of results, not the number of requests.
For example, using Extract LinkedIn Conversations, this action uses a ratio-based billing:
Ratio: 0.05
Page size: 20
That means: 1 conversation = 0.05 credit
So: 20 conversations = 1 credit
✅ Important rule of thumb: If the action supports pagination, a ratio is usually applied.
💡 Exception: Search actions, like LinkedIn Search or Sales Navigator Search, are always billed 1 credit per result, even if paginated.
🧠 Best Practices
Estimate based on volume of results, not inputs.
Use the Actions Library to check if a ratio or multiplier applies.
Reach out if anything is unclear — we’re happy to help you optimize usage and forecast credit consumption.