🌟 Essentials
What is a Task and How is it Calculated?
A task is a simple action that you would typically perform manually. Technically, it corresponds to one request on our end. If we are unable to process the request (invalid input), the task won't be counted. However, if the request is executed but retrieves no results (e.g., an email finder returning no data), the task will still be counted because system resources were used.
Example: LinkedIn Search and Extraction - manually, you would:
Connect to LinkedIn.
Search for a profile (e.g., Guillaume Odier).
Click on the profile.
Copy and paste the available data.
With Captain Data, this process consists of two tasks:
One task to search for the profile on LinkedIn.
One task to extract all its data.
How to Refresh Your Cookies
Is your job paused due to invalid cookies? This typically happens when cookies expire or regenerate after logging out and back in.
Refer to this article for detailed steps to refresh your cookies and resume your job.
You can also check out how to Refresh & Retry selected paused jobs at once.
Why is My Job Stuck?
If your job is stuck, follow these troubleshooting steps:
Step 1: Check the Status - Verify the current job status to understand the issue.
Step 2: Cancel and Retry - If the job should be running but is stuck:
Go to Actions > Stop Job
Then, Actions > Retry
Step 3: Check Job Configuration
Ensure the job isn’t restricted to specific run days, as this could delay execution.
For more details, refer to Understanding the Status of a Job.
How to Add a New User
You may want to add a user to your workspace in the following cases:
Collaborating with Colleagues: Grant access to team members so they can link their own LinkedIn or other accounts.
Client Account Management: Manage client accounts without providing direct workspace access.
For more details, check out Add a User to Your Workspace.
LinkedIn Limits: What They Are & How to Avoid Getting Restricted
Automation isn’t always perfect, and to ensure safe usage, your account should remain active before initiating automation. New accounts should start with fewer actions and gradually increase activity.
Captain Data’s Smart Limits feature helps you stay within LinkedIn’s safe usage boundaries.
For more information, refer to:
Why Isn’t My Additional Data Visible in the Workflow Input?
Metadata allows you to pass additional information into your workflow, use it during processing, and retrieve it in results. How to Use Metadata:
Upload a CSV File: Ensure correct formatting.
Match Column Names: Ensure column headers align with platform inputs.
Include Additional Columns: Unmatched columns are treated as metadata (e.g., campaign IDs, owner emails) and can be used later.
For more details, refer to Use Metadata in Workflows.
Why Can’t I See My Previously Saved Workflow Configuration?
To retrieve a previously saved workflow configuration:
Click on Job Settings at the top right.
Select "Load job setup previously saved" after entering your Launch Workflow Configuration.
What Are Multi-Step Workflows?
A workflow is a sequence of one or more automated steps. There are no limits on the number of steps you can automate!
🎫 Credits (Tasks)
What Are Credits (ex-Tasks), and How Many Do I Need?
Each saved automation result counts as one credit.
For example, in a workflow with:
A search step that returns 10 results.
A visit step that extracts data from those 10 profiles.
This workflow would use 20 credits (10 searches + 10 profile visits).
Why Does Captain Data Use a Credit-Based System?
Time-based credits (minutes of execution) make it hard to predict usage and costs.
Instead, we charge by credits: one line of data, one action automated, one credit counted. This model provides better cost control and process efficiency.
Credits vs. Time-Based Credits
The automation market uses two pricing models:
Credit-based (Captain Data): Predictable and transparent.
Time-based (e.g., Phantombuster, Texau): Harder to anticipate costs.
We chose credits because it provides clearer usage tracking and cost estimation.
What is a User in Captain Data?
A user is someone who can launch automations and sync integration accounts (e.g., LinkedIn, Google Sheets, email finders).
Each user can synchronize different integrations (one for LinkedIn, one for Twitter, etc.), ensuring proper workflow management.
🔥 Features
Do You Have a Workflow Editor?
Yes! Our workflow editor unlocks powerful automation possibilities for your business.
We also provide pre-built templates to get you started quickly. 🚀
Is Onboarding Available?
Yes! We offer:
Self-serve onboarding for quick setup.
Custom onboarding (depending on your plan) to help you maximize the platform.
Do You Have an API?
Absolutely! Our API is the core of Captain Data’s automation.
Check out our API Documentation to get started.
Can I Request a New Feature or Integration?
Yes! We welcome feedback and feature requests: Submit your suggestions here.
What Languages Do You Support?
Currently, all content is in English, but you can receive support in French. 🇫🇷
🤖 Automation
Is It Safe to Automate with Captain Data?
Yes! We implement Smart Limits to control API calls and profile visits, ensuring your workflows run safely and efficiently.
How Can I Maximize Captain Data?
We specialize in B2B data extraction and enrichment, including lead generation, company research, and more.
Explore best use cases directly on the platform with multiple templates and combinations.
Can You Help Me Find or Build a Workflow?
Yes! We recommend scheduling a call with our team to choose the best workflow for your needs.
Contact Sales or reach out to support (we strive for a 2-hour response time!).
Can I Rotate LinkedIn Accounts?
Yes! Our Smart Limits system automatically rotates LinkedIn accounts for large teams.